![]() ![]() Ordering a pizza, scheduling your next doctor visit, or just trying to find the cheapest flight for your next travel? Find a bot contact in your messaging app and ask for what you need just as you would ask a human contact on your friend list.ĭavid Marcus, VP of Messaging Products at Facebook, gave a talk at Web Summit in November about Facebook’s involvement with chat bots, and it was quite clear Facebook has big plans for enabling customers and business owners to integrate not only customer support into Messenger chat but also some interactions which you would expect to usually be a form in a web page or in an app (e.g. Facebook is working on providing a framework for building Messenger bots which would allow business owners to build their customer support entirely inside of Facebook’s messaging app. Chat bots are getting more and more popular. ![]()
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